Premium

Everything in the ticketing core is free with no limits: panels, forms, staff teams, claims, transcripts, tags, and auto-close. Premium is an optional upgrade billed through Stripe at one flat monthly price per server (see the pricing page), and adds the professional tier described below — including the REST API. You can activate it from the Premium page in your server dashboard and cancel anytime from the Stripe billing portal.

• REST API - Scoped tokens for the full ticket lifecycle, transcript search, and full transcript export
• AI Ticket Summarization - Summarize tickets from the dashboard, the ticket buttons, or /summarize
• Deep Search on Transcripts - Search archived tickets by message content, participants, user groups, date ranges, and channel ID, from the dashboard or the API
• Analytics & Staff Drilldowns - Ticket volume, response and resolution times, ratings, and per-staff performance
• Auto Tag Replies - Keyword or regex triggers that post saved tags automatically in tickets
• Discord Bot Whitelabel - Run TicketsX under your own bot application
• Custom Transcript Domain - Serve transcript links from your own domain with managed SSL
• GDPR & CCPA Tools - Export or erase requester data, with every action logged